ASICS Gel-NYC 'Cream Cloud Grey Blue'
Description
Authenticity: Non-retail (UA-grade), meaning these items are produced in the same factories and to similar specifications as retail versions, but are not sold through authorised brand channels, allowing us to offer them at significantly lower prices.
Returns & Exchanges: We offer a 30-day return and refund policy from the date of delivery.
Shipping: We ship worldwide and offer free worldwide shipping.
Product Images: All images shown are of the actual product and accurately represent what you will receive.
Inspection Requests: Pre-shipment inspection images can be provided upon request at checkout, which may extend processing times.
Disclaimer: Sole Dept is an independent retailer and is not affiliated with any brands shown, and all trademarks and copyrights belong to their respective owners.
WHY OUR PRICES
The honest answer. The question we hear most: how can you sell the same sneakers for so much less? Here's the full, transparent breakdown — not a marketing line.
Where your money goes
At a boutique — $400
- The shoe itself ~15–25%
- Flagship store rent overhead
- Global advertising overhead
- Celebrity partnerships overhead
- Multi-layer distribution overhead
At Sole Dept
- The shoe itself what you pay for
- Boutique rent removed
- Advertising levy removed
- Celebrity premium removed
- Intermediary margins removed
Why we can do it
Production cost
The materials, construction and labour in a quality pair are a fraction of the boutique price. The rest is overhead and brand premium.
The retail mark-up
Brands add huge mark-ups to fund advertising, flagship stores and distribution across dozens of countries — you pay for all of it, whether you want to or not.
The Sole Dept difference
We source directly through authorised wholesale channels. Lean operating costs, and every dollar saved is passed to you at checkout.
PACKAGING & WHATS INCLUDED
Every pair arrives complete. When your order lands, it looks and feels exactly the way it should — the full retail presentation, nothing stripped out. Here's precisely what comes in the box.
What's in every order
Original branded box
Each pair ships in its correct branded shoe box with the matching size label and SKU — the same box the silhouette is meant to come in, protected inside an outer shipping carton so it arrives crush-free.
Complete original packaging
Tissue paper, silica packs, the branded wrapping and inserts that shape the shoe in transit — all present, just as you'd expect from a boutique unboxing.
Dust bags
Where the model is issued with dust bags, they're included — ideal for storing your pair, keeping it clean between wears, and travelling with it.
Extras & spares
Spare laces, alternate lace colours, replacement parts and any accessories that ship with the original — included in the box exactly as intended.
Free gift with every order
On top of the full packaging, every Sole Dept order includes a complimentary free gift as a thank-you — a small extra tucked in the box, on us.
The complete checklist
- Original branded shoe box
- Correct size & SKU label
- Tissue paper & inserts
- Dust bag(s), where issued
- Spare / alternate laces
- Included accessories & spares
- Protective outer shipping carton
- Complimentary free gift
Why it matters
Gift-ready
Because the presentation is complete, every order is ready to gift straight out of the mailer — no repackaging needed.
Protected in transit
Box-in-a-box shipping means your pair travels the way it should and reaches you in the same condition it left us.
Keeps its value
Complete original packaging, dust bags and extras help your pair hold its condition — and its resale appeal — for the long run.
Have a question about what's included with a specific pair? Email us at help@soledept.com and we'll confirm before you order.
RETURNS
We want you to love what you ordered. If something is not right — the fit, the style, or something we got wrong on our end — we will work with you to resolve it.
Return Window
Returns are accepted within 30 days of delivery. To be eligible, shoes must be:
- Unworn — no signs of wear on the sole, upper, or insole
- In their original box and packaging
- In the same condition as received, with any tags or protective materials intact
Shoes that have been worn outdoors, show signs of use, or are returned without their original packaging cannot be accepted.
How to Start a Return
Email us at help@soledept.com with your order number and the reason for the return. We will respond within 24 hours with return instructions and the address to ship to. Do not send anything back before receiving confirmation from us.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received was incorrect or arrived damaged through our fault. We recommend using a tracked shipping method — we cannot accept responsibility for returns lost in transit without proof of postage.
Refunds
Once your return is received and inspected, we will process a refund to your original payment method within 5 to 7 business days. Your bank or card provider may take a further 3 to 5 business days to reflect the credit. You will receive a confirmation email when the refund is issued.
Exchanges
If you need a different size, we are happy to exchange where stock is available. Contact us before returning so we can check availability and hold the replacement while your return is in transit.
Faulty or Incorrect Items
If you receive a pair that is faulty, damaged, or different from what you ordered, please contact us within 48 hours of delivery with photos and your order number. We will arrange a prepaid return and either replace the item or issue a full refund — your choice.
Questions
For anything related to a return or refund, reach us at help@soledept.com and we will respond within 24 hours.
