ASICS Gel-NYC 'Cream Cloud Grey Blue'
Description
Authenticity: Non-retail (UA-grade), meaning these items are produced in the same factories and to similar specifications as retail versions, but are not sold through authorised brand channels, allowing us to offer them at significantly lower prices.
Returns & Exchanges: We offer a 30-day return and refund policy from the date of delivery.
Shipping: We ship worldwide and offer free worldwide shipping.
Product Images: All images shown are of the actual product and accurately represent what you will receive.
Inspection Requests: Pre-shipment inspection images can be provided upon request at checkout, which may extend processing times.
Disclaimer: Sole Dept is an independent retailer and is not affiliated with any brands shown, and all trademarks and copyrights belong to their respective owners.
WHY OUR PRICES
The honest answer. The question we hear most: how can you sell the same sneakers for so much less? Here's the full, transparent breakdown — not a marketing line.
Where your money goes
At a boutique — $400
- The shoe itself ~15–25%
- Flagship store rent overhead
- Global advertising overhead
- Celebrity partnerships overhead
- Multi-layer distribution overhead
At Sole Dept
- The shoe itself what you pay for
- Boutique rent removed
- Advertising levy removed
- Celebrity premium removed
- Intermediary margins removed
Why we can do it
Production cost
The materials, construction and labour in a quality pair are a fraction of the boutique price. The rest is overhead and brand premium.
The retail mark-up
Brands add huge mark-ups to fund advertising, flagship stores and distribution across dozens of countries — you pay for all of it, whether you want to or not.
The Sole Dept difference
We source directly through UA (unauthorised authentic) supply lines. Lean operating costs, and every dollar saved is passed to you at checkout.
PACKAGING & WHATS INCLUDED
Every pair arrives complete. When your order lands, it looks and feels exactly the way it should — the full retail presentation, nothing stripped out. Here's precisely what comes in the box.
What's in every order
Original branded box
Each pair ships in its correct branded shoe box with the matching size label and SKU — the same box the silhouette is meant to come in, protected inside an outer shipping carton so it arrives crush-free.
Complete original packaging
Tissue paper, silica packs, the branded wrapping and inserts that shape the shoe in transit — all present, just as you'd expect from a boutique unboxing.
Dust bags
Where the model is issued with dust bags, they're included — ideal for storing your pair, keeping it clean between wears, and travelling with it.
Extras & spares
Spare laces, alternate lace colours, replacement parts and any accessories that ship with the original — included in the box exactly as intended.
Free gift with every order
On top of the full packaging, every Sole Dept order includes a complimentary free gift as a thank-you — a small extra tucked in the box, on us.
The complete checklist
- Original branded shoe box
- Correct size & SKU label
- Tissue paper & inserts
- Dust bag(s), where issued
- Spare / alternate laces
- Included accessories & spares
- Protective outer shipping carton
- Complimentary free gift
Why it matters
Gift-ready
Because the presentation is complete, every order is ready to gift straight out of the mailer — no repackaging needed.
Protected in transit
Box-in-a-box shipping means your pair travels the way it should and reaches you in the same condition it left us.
Keeps its value
Complete original packaging, dust bags and extras help your pair hold its condition — and its resale appeal — for the long run.
Have a question about what's included with a specific pair? Email us at help@soledept.com and we'll confirm before you order.
RETURNS & EXCHANGES
Free 30-day returns & exchanges. Return within 30 days of delivery, unworn and in original condition with the original box and all accessories. Return shipping is free — we send you a prepaid, tracked label. Prefer a different size, colour or style? We’ll arrange an exchange subject to availability, or a full refund if you’d rather. Refunds are processed within 5–10 business days of us receiving and inspecting your return; your bank may take a little longer to post it. Read our full Refund Policy →
