BUILD THE ROTATION · BUY 2 SAVE $20 · BUY 3 SAVE $50 · SS26 SALE

Menu

Cart

Your cart is empty

CONTINUE SHOPPING

Best Sellers

Lebron 19 'Space Jam' (2021) Lebron 19 'Space Jam' (2021)

Lebron 19 'Space Jam' (2021)

 $400.00 $240.00 Air Force 1 Low 07 University Blue White 2021 Air Force 1 Low 07 University Blue White 2021

Air Force 1 Low 07 University Blue White 2021

 $440.00 $255.00 No image

Yeezy Slide Green Glow Kids 2021

 $395.00 $240.00 550 White Natural Indigo Burgundy 2022 550 White Natural Indigo Burgundy 2022

550 White Natural Indigo Burgundy 2022

 $370.00 $230.00 2002R x Bryant Giles 'What Now?' (2022)

2002R x Bryant Giles 'What Now?' (2022)

 $410.00 $245.00
Sole Dept. Vortex Strap 'Black Volt'

Sole Dept. Vortex Strap 'Black Volt'

$405.00 $270.00 Taxes included.Shipping calculated at checkout.

Returns Policy

We want you to love what you ordered. If something is not right — the fit, the style, or something we got wrong on our end — we will work with you to resolve it.

Return Window

Returns are accepted within 30 days of delivery. To be eligible, shoes must be:

  • Unworn — no signs of wear on the sole, upper, or insole
  • In their original box and packaging
  • In the same condition as received, with any tags or protective materials intact

Shoes that have been worn outdoors, show signs of use, or are returned without their original packaging cannot be accepted.

How to Start a Return

Email us at help@soledept.com with your order number and the reason for the return. We will respond within 24 hours with return instructions and the address to ship to. Do not send anything back before receiving confirmation from us.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was incorrect or arrived damaged through our fault. We recommend using a tracked shipping method — we cannot accept responsibility for returns lost in transit without proof of postage.

Refunds

Once your return is received and inspected, we will process a refund to your original payment method within 5 to 7 business days. Your bank or card provider may take a further 3 to 5 business days to reflect the credit. You will receive a confirmation email when the refund is issued.

Exchanges

If you need a different size, we are happy to exchange where stock is available. Contact us before returning so we can check availability and hold the replacement while your return is in transit.

Faulty or Incorrect Items

If you receive a pair that is faulty, damaged, or different from what you ordered, please contact us within 48 hours of delivery with photos and your order number. We will arrange a prepaid return and either replace the item or issue a full refund — your choice.

Questions

For anything related to a return or refund, reach us at help@soledept.com and we will respond within 24 hours.

Shipping Policy

Every order placed on Sole Dept is handled with care from the moment it is confirmed to the moment it arrives at your door. Below is everything you need to know about how we ship and what to expect.

Processing Time

Orders are processed within 1 to 3 business days of being placed. During periods of high demand or around major holidays, processing may extend slightly — we will communicate any delays proactively.

Delivery Timeframes

Standard international delivery typically takes 7 to 14 business days after dispatch, depending on destination and local customs processes. Express options may be available at checkout. These are estimates — we cannot guarantee specific delivery dates once an order is in transit, as customs and carrier timelines can vary.

Tracking

A tracking number is sent to your email as soon as your order ships. You can use it to follow your parcel through every stage of its journey. If you have not received tracking information within 3 business days of placing your order, please check your spam folder first, then contact us at help@soledept.com.

Customs and Import Duties

International orders may be subject to customs fees, import duties, or taxes levied by your country's authorities. These charges are the responsibility of the recipient and are not included in our pricing or shipping fees. We recommend checking your local import regulations before placing an order if you are unsure of what applies to your destination.

Packaging

Shoes are dispatched in their original boxes where available, with outer protective packaging to ensure they arrive in perfect condition. We take presentation seriously — the unboxing experience matters to us.

Issues in Transit

If your parcel arrives damaged, or if tracking shows delivery but the package has not arrived, contact us immediately at help@soledept.com. We will work with the carrier to investigate and make it right.

Contact

If you have a question about a pair of sneakers, a size, an order, or anything at all — we are here.

Email

help@soledept.com

We respond to every message within 24 hours, Monday to Friday.

Order Enquiries

For anything related to an existing order — tracking, an update, or a change — include your order number so we can find it quickly.

Sizing Questions

Designer sneakers sizing varies between brands, collections, and even lasts. If you are unsure whether to go up or down on a specific pair, email us before ordering. We would rather you get the right size than the wrong one.

Common Questions

Many questions about sizing, delivery, returns, and authenticity are answered on our FAQ page.

Out Of Stock Policy

At Sole Dept, every piece in our collection is sourced through a quiet network of suppliers and partners. Because our inventory is curated rather than mass-produced, availability can shift between the moment an order is placed and the moment it is prepared for dispatch. This policy explains how we handle these rare occasions, and the care we take to ensure you are never left in the dark.

When an Item Becomes Unavailable

In the unlikely event that an item you have ordered is no longer available, our team will contact you directly within 24 hours of identifying the issue. You will be offered three options:

  • A comparable alternative, hand-selected from our collection
  • Store credit, valid against any future purchase
  • A full refund to your original payment method

We will always lead with care, not convenience. If an alternative is offered, it will be chosen with the same intention as your original selection.

Response Window

To ensure orders are resolved promptly, we ask that you respond to our message within 3 to 5 business days.

If we do not hear from you within this window, your order will be automatically cancelled and refunded in full to your original payment method. No further action is required on your part. Refunds typically appear within 5 to 10 business days, depending on your bank or card issuer.

Partial Orders

If your order contains multiple items and only one is affected, the remaining items will ship as normal. The unavailable item will be handled separately under the process outlined above, so the rest of your order is never delayed.

Our Commitment to You

We hold ourselves to a higher standard than the inventory systems we work with. To minimise the chance of this happening at all:

  • Stock levels across our supplier network are reviewed three times daily
  • Suppliers with recurring availability issues are removed from our roster
  • Every new supplier is vetted before their pieces enter our collection

Our intention is simple. When you order from Sole Dept, the experience should feel considered from beginning to end. On the rare occasion that something falls short, we resolve it quickly, transparently, and on your terms.

Questions

For anything related to an out of stock order, please reach our team at [help@soledept.com] and we will respond within 24 hours.

Free Worldwide Shipping

30 Day Returns

Secure Payments
American Express Apple Pay BancontactGoogle Pay Mastercard Shop Pay Union PayVisa © 2026 Sole Dept.. All rights reserved.Sole Dept.

Country/region